All Glossary Terms
First Time Fix (FTF)
Maintenance definition:
First Time Fix (FTF) is a metric used in maintenance and service management to measure the percentage of issues or breakdowns resolved on the first visit without the need for return visits or additional parts. High FTF rates indicate efficient and effective maintenance service, leading to increased customer satisfaction and operational efficiency. It emphasizes the importance of skilled technicians and proper planning in achieving successful maintenance outcomes.