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All Glossary Terms

Maintenance Contract

Maintenance definition:

A Maintenance Contract is an agreement between an organization and a service provider outlining the terms and conditions for maintenance services. Contracts typically cover scope of work, service levels, response times, and payment terms. They are used for outsourcing maintenance tasks to external vendors, ensuring that maintenance work is performed according to agreed-upon standards and within budget. Effective contract management is essential for maintaining vendor relationships and service quality.